How billing works

How does the free trial work?

Every new account gets a 7-day free trial with all features fully unlocked — no credit card required. You can upload up to 3 proposals and use everything: smart alerts, Deal Heat dashboard, live analytics, read depth, and more. After 7 days your account switches to read-only mode — your proposals and analytics remain visible, but uploading new proposals and receiving nudge alerts requires a paid plan.

How do paid plan quotas work?

Paid plans (Starter, Growth, Pro) come with a monthly proposal quota that resets on your billing anniversary — the same day of the month your subscription started. For example, if you subscribed on the 14th, your quota resets on the 14th of each month. Unused proposals from the previous period do not carry forward.

What is the Pro plan's limit?

The Pro plan has no proposal limit. You can create as many proposals as you need, with no monthly cap. Pro also unlocks proposal expiry dates — you can set a deadline on any proposal so that the viewer link auto-blocks once the deadline passes.

Does deleting a proposal free up a quota slot?

No. Deleting a proposal does not reclaim its quota slot. When you delete a proposal, its record is retained in our systems for analytics continuity — it is removed from your dashboard view but still counts toward your plan's quota. This applies to both the trial's 3-proposal cap and paid plan monthly quotas.

When am I charged?

You are charged on the same day each month from the date you first subscribed. Payments are processed automatically — via Razorpay for Indian subscribers (INR) and via Paddle for international subscribers (USD). You will receive a receipt by email after each successful charge.

What payment methods are accepted?

Indian subscribers (INR) are billed through Razorpay, which accepts credit cards, debit cards (Visa, Mastercard, RuPay), UPI, net banking, and wallets. International subscribers (USD) are billed through Paddle, which accepts major credit and debit cards. Prices are displayed excluding applicable taxes — GST (for India) or local VAT will be calculated and added at checkout based on your location.

Will I be notified before I'm charged?

Your payment processor (Razorpay for INR, Paddle for USD) sends a payment receipt immediately after each successful charge. We recommend setting a calendar reminder a few days before your renewal date if you are considering changing your plan.

What happens when I upgrade?

Upgrades take effect immediately. You gain access to the higher plan features and quota right away. Any prorated adjustment for the remaining days of your current billing period is handled automatically at checkout.

What happens when I downgrade?

Downgrading takes effect at the end of your current billing period. You keep your current plan's features until then. When the new period begins, your account switches to the lower plan and the new quota applies. If you had more proposals than the new plan's limit, existing proposals remain accessible in read-only mode — they are not deleted.

How do I cancel?

Go to Settings → Billing in your dashboard and click "Cancel subscription". You will not be charged again after cancellation.

Do I lose access immediately after cancelling?

No. When you cancel, your plan remains active until the end of the current billing period. You keep full access to all paid features during that time.

What happens to my proposals after my plan expires?

After your paid plan expires, your account is paused. All existing proposals and their complete analytics remain fully accessible — nothing is deleted. To create new proposals, simply resubscribe to any paid plan at any time.

Do you offer refunds?

Charges are generally non-refundable, as the Service becomes available immediately upon payment. If you believe you were charged in error — such as a duplicate charge or a technical issue — contact us within 14 days and we will investigate and resolve it fairly. EU/EEA consumers: by subscribing and immediately accessing the Service, you consent to immediate supply and acknowledge the 14-day statutory withdrawal right is thereby waived, per the EU Consumer Rights Directive. Your other statutory rights remain unaffected.

What if my payment fails?

If a payment fails, we will retry the charge automatically over the following days. You will receive an email prompting you to update your payment method from Settings → Billing. During this grace period, your account remains active. If the issue is not resolved, your subscription may be cancelled.

Who do I contact for billing issues?

Email us at billing@nudji.in for any billing questions, charge disputes, or payment-related concerns. We typically respond within one business day.